1. Return Conditions

1.1 If you are unsatisfied with your purchase or encounter quality issues, contact us within 60 days of receiving the item at [email protected] with your order details and a description of the problem.

1.2 To qualify for a return, the item must meet the following conditions:

  • Original packaging and labels intact.
  • Unused, undamaged, and in resalable condition.
  • Includes all accessories, attachments, and manuals.

2. Refund Policy

2.1 Approved returns will be refunded via the original payment method.
2.2 Refunds are processed within 5 business days after we receive and inspect the returned item. Note: Bank processing times may vary.
2.3 Non-returnable items: Custom/personalized products, promotional items, or products marked “final sale” (noted on product pages).

3. Return Process

3.1 Contact [email protected] with your order number and return reason.
3.2 Our team will provide return instructions (e.g., shipping address, documentation).
3.3 Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., defective/wrong item).

4. Shipping Policy

Delivery Areas & Methods

4.1 We ship to most countries/regions. Enter your address at checkout to confirm availability.
4.2 Shipping methods (e.g., FedEx, USPS) and delivery times vary by product size, destination, and carrier. Estimated delivery windows are provided at checkout.

Shipping Fees

4.3 Calculated at checkout based on destination, weight, and order value.
4.4 Free/discounted shipping may apply during promotions (details on product/page).

Order Tracking

4.5 A tracking number is emailed once your order ships. Monitor progress via the carrier’s website.

5. Responsibilities & Disclaimers

5.1 Recipient must:

  • Provide an accurate, complete shipping address.
  • Inspect packages for damage upon delivery (report issues immediately).

5.2 We are not liable for:

  • Delays due to carrier issues, weather, or customs.
  • Damage from misuse or failure to follow product instructions.
  • Lost/stolen packages after delivery confirmation.

5.3 Restricted items/shipping zones: Some products cannot ship to certain locations due to legal/carrier restrictions (noted at checkout).